1. Overview

This Refund Policy governs the procedure and terms under which refunds are issued for the IPTV services of Flixonova Media Inc. (“Flixonova”, “we”, “us” or “our”). Our goal is to ensure a transparent refund process and customer satisfaction, while maintaining fair business practices.

2. Refund Period

7 Day Refund Policy: Customers who subscribe to our IPTV services have the right to request a full refund within seven (7) calendar days from the original purchase date.

3. Refund Policy

Refund Request: To request a refund, the customer must contact our support team within the seven-day period. The request must include the customer's name, account information, and the reason for the refund.

Non-transferable: The refund policy only applies to the original subscriber and is non-transferable.

Payment Method: Refunds will be issued via the original payment method used for the purchase.

Processing Time: Once the refund request is approved, it may take 5-10 business days for the funds to appear in the customer's account.

4. Exclusions from refunds

Renewals: The 7-day refund policy does not apply to subscription renewals. Refunds are only available for the original subscription purchase.

Partial Refunds: No partial refunds will be given for unused periods after the seven day period.

Technical Issues: If the refund request is due to technical issues, we ask our customers to contact support first. We will do everything we can to resolve technical issues within our power.

5. Termination of Service

Customers who wish to cancel their service after the seven day period must follow the cancellation procedure outlined in our Terms of Service. No refunds will be given after the refund period.

6. Contact details

For refund requests or questions regarding this refund policy, please contact our customer service at:

📧 Email: flixonova@gmail.com

7. Policy changes

Flixonova Media Inc. reserves the right to change or modify this refund policy at any time. Changes will be effective immediately upon posting on our website or notification to our users.